FAQ

Why should I sign up?

We believe that any financial institutions should be created for public good. Unfortunately, many of our countries have broken banking industries that do not put our interest at heart. We are committed to changing that by providing you, whomever and wherever you are, with a safe bank account in Switzerland. You can rest easy with your money secured (in Switzerland), accessible any day anywhere, and protected from inflation (through our USD bank accounts).

What happens when I sign up?

You join our waitlist of early users who will be among the first to get a free US dollar savings account in Switzerland through our mobile app. The earlier you sign up, the faster you get your account. Limited accounts are available over the next year due to regulatory limits.

Who is behind Masref?

A group of experts from the banking and fintech sector, University of Oxford graduates, and Rhodes Scholars have teamed up to provide secure banking fairly to everyone.

When will I have access to my account?

We're putting the finishing touches on your new banking platform, and will be launching free accounts soon! You will be sent regular updates as we approach launch day.

What kinds of services can I get from Masref?

Currently, Masref is providing savings accounts for you to secure your hard earned savings. But we know you'll want more after that, so in the future we plan to expand our product line to savings, investments and insurance products.

What currencies are available?

We currently offer US dollar accounts, and aim to provide multi-currency accounts in the future.

How can I deposit money into my account?

You can deposit your money by sending a bank transfer to your new account. This can be done from within or outside your country. We are working on integrating additional deposit options, such as Western Union, and will have more for you in the future.

Can I deposit cash or checks?

Not at the moment.

How can I withdraw money?

You can withdraw money by using the issued debit card (premium subscribers only) in any ATM around the world. Alternatively, you can transfer your money back to your local bank account (at low cost) to withdraw cash.

How can I send and receive money?

You can send and receive money through Masref’s mobile app.

Is it free to send money between Masref accounts? How about other accounts?

Yes. Sending and receiving money will always be free between Masref accounts. Sending to other international bank accounts might incur a low fee (depending on country, currency, bank).

If I use my Masref card locally, at what exchange rate will I be charged?

You will be charged competitive and fair international exchange rates (we will endeavour to get you the best deal we can). However, local banks might charge you an extra fee for using their ATMs which we have no control over.

Would I be able to use my card anywhere in the world?

Yes!

Will there be easily accessible customer service?

Yes. Masref’s mobile app provides 24/7 customer support through chat and video calls if necessary.

Will there be Masref ATM machines?

No. But you will be able to use any international ATM to withdraw your money. We will also give you recommendations on how to get lower withdrawal and exchange fees.

Will I be able to use cryptocurrencies?

No. We do not offer cryptocurrencies at the moment.

Can I open an account without a residency in Europe?

Yes. Our goal is to make Swiss banking available to anyone without discrimination.

Why are you asking me for so much personal information?

Just like any other Swiss financial institution, we are required by law to learn more about the clients we serve. This is to ensure that we are not facilitating any financial crimes such as money laundering or terrorist financing. This also helps us secure your money and make sure that you can access it anytime, anywhere. When you provide personal information, you help us make the world a safer place.

Will my money be protected and what will you do with my deposit?

Your deposits will be securely kept with us until you need to transfer or withdraw your funds. We will not lend your money. We will not invest your money. By law, we are not allowed to invest your money or do anything to your deposits other than securely hold them.

If Masref goes bankrupt, will I be able to get my money back?

Yes. We are legally required to keep your deposits separate from any other Masref funds. In case our bank goes bankrupt, every dollar of your money will be transferred back to you.

Is my data going to be safe and secure? How will you use my data?

Yes. We abide by the Swiss data protection laws and your data will be securely protected. The data is hosted on secure servers in Europe and won’t be shared with other parties without your consent. We collect the data to do compliance checks, validate your identity, and improve the services we provide to you. We will not send you any irrelevant emails.

How can I get official bank account statements and other official paperwork for things like Visas?

You can issue official PDF statements through Masref’s mobile app.

What about Masref makes it different from existing banks?

Masref is a safer and more secure alternative to your local bank. Masref gives you the security and stability of Swiss banking wherever you are in the world with the tailored user experience of a digital platform. Most importantly, we do not discriminate against clients based on religion, gender, ethnicity, or nationality, and do not put unjust restrictions on your funds. You can use your money freely anywhere in the world.

Are digital banks trustworthy and can I trust Masref?

Yes, digital banks are like traditional banks however the key difference is that our technology can provide better, faster and more secure services to our clients. Our bank is governed by Swiss law and will not be impacted by local government politics, ensuring increased security for your money.

Is Masref legally regulated?

Masref is a Swiss regulated fintech company. We are incorporated in Switzerland and are allowed to receive deposits, create savings accounts, and send and receive money whenever our clients wish to do so.
We are also taking additional steps to become a fully regulated bank by the Swiss Financial Market Supervisory Authority - FINMA. If you wish to learn more about this, please visit the Swiss Financial Market Supervisory Authority link here.

What about banking secrecy?

The days of banking secrecy are gone. We are required by law to ask for your personal information to make sure that we do not facilitate financial crime activities.

Will my basic savings account be free forever?

Yes. We commit to keeping the fees of opening a new account at 0.

Why did you start Masref?

Millions of people globally struggle to protect and access their savings due to inflation, financial restrictions, and a broken banking industry. This is unfair and exclusionary. We are committed to changing this reality.

How will Masref make money?

Masref has multiple revenue streams. Currently these are: subscription fees (if you wish to have additional services on top of the free basic account), interchange fees (those are paid by vendors when you make purchases at their shops), and exchange fees (at the best rate we can get you).

Can I cancel my account?

Yes. We'll be sad to see you go, but we value your freedom.